Track Your Order

📦
Order tracking

Where's my
Pilloway?

Enter your tracking number below and we'll show you exactly where your parcel is right now.

Track your parcel

Paste the tracking number from your shipping confirmation email.


Please enter your tracking number first.

Tracking activates 24–48 hours after dispatch. No tracking email? Check your spam folder, or email us.

What happens after you order

So you know what's normal and when to worry.


✅
Straight away

Order confirmed

You'll get a confirmation email within minutes. If it hasn't arrived, check your spam folder — it's almost always there.

📦
1–2 business days

Packed and dispatched

Your pillow is packed and handed to the carrier. A second email arrives with your tracking number.

⏳
The next 24–48 hours

Tracking goes live

Carriers take a day or two to scan a parcel into their system. A tracking number showing "not found" at this stage is completely normal — it isn't lost.

✈️
5–8 business days

On its way to you

Tracking updates as the parcel moves. Gaps of a few days between scans are normal, especially while it's in transit between countries.

🏡
Delivery day

It arrives

It ships compressed — unwrap it, give it a few good shakes, and leave it a couple of hours to loft back to full shape. Then your 30 nights begin.

Tracking questions

The five we get asked most.

My tracking number isn't working+
Give it 24–48 hours. Carriers don't register a parcel until it's physically scanned at their first depot, so a brand-new number often shows nothing. If it's still blank after 5 business days, email us and we'll chase it.
Tracking hasn't moved in days+
Normal, particularly in international transit. Parcels are scanned at hubs, not continuously, so three to five days between updates is common while it's in the air or clearing customs. It's moving even when the page isn't.
How long does delivery take?+
Dispatch is 1–2 business days, then typically:
United States — 5–8 business days
Canada — 8–14 business days
UK & Europe — 8–16 business days
Australia & New Zealand — 6–12 business days
Elsewhere — 12–20 business days

These are estimates, not guarantees.
It says delivered but nothing arrived+
Check any safe place, porch or side gate, and ask neighbours — carriers sometimes mark delivered a little early or leave it next door. If it hasn't turned up after 24 hours, email us with your order number and we'll open an investigation with the carrier.
Can I change my address?+
Only before it ships. Email support@clickcraftventures.net as soon as possible with your order number and the correct address — if it hasn't been dispatched we can update it. Once it's with the carrier we can't redirect it.

Still not sure where it is?

Send us your order number and we'll look it up personally — no ticket queues, no bots.

Email our team
We reply within 1 business day · Monday to Friday, 9am–5pm