Contact information
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Contact Us
Real people, not bots. Questions before or after your order β we'll help you personally.
Email
support@clickcraftventures.net
Business Hours
Monday to Friday Β· 9:00 AM β 5:00 PM
All enquiries are handled by email for faster, trackable responses.
Please include your order number for the fastest response. We handle:
- Order status and tracking
- 30-night sleep trial refunds
- Positioning and comfort advice
- Washing and care questions
- Damaged or incorrect items
- Shipping and delivery concerns
About the Pilloway
The Pilloway is a contoured body pillow shaped to follow the natural line your body makes on its side β so it supports the shoulders, hips and knees at the same time rather than propping up one spot and leaving the rest to gravity. It's long enough to support you shoulder to knee but short enough that it doesn't take over the bed. The high-loft fibre fill is soft to hug and firm underneath, and springs back rather than flattening. Because it's fibre rather than memory foam, there's no chemical smell and nothing to air out. The cool-touch cover unzips and goes straight in the machine.
On arrival: the pillow ships compressed. Unwrap it, give it a few shakes, and allow a couple of hours to loft back to full shape before the first night.
Care: Unzip the cover and machine wash cool on a gentle cycle, then air dry. Don't machine wash the pillow itself.
Please note: Pilloway is a comfort and sleep-support product, not a medical device. It is not intended to diagnose, treat, cure or prevent any condition. If you are pregnant, have persistent pain, or a diagnosed condition, please consult a healthcare professional.
We aim to respond to every message within 24 hours on business days.